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HELP DESK
FAQ
  • How do I make my payments?

    You can pay via various payment methods such as Visa, Papal, etc.

  • How do I request a refund ?

    -You can click on refund in the background at any time before we lock the shipment.However, please note the following terms.

    - All claims must be made within 7 days of receipt of goods.
    - All return orders are subject to a 30% restocking fee depending on the item(s).Any freight, handling, or supplier charges incurred byJHMAUTOSHOP will also apply.
    - There are no returns or exchanges on merchandise in used condition, damaged condition, or otherwise any condition that is not brand new.
    - No return on custom painted wheels, special orders, custom wheels,3 piece wheels.
    - Customer is responsible for all shipping and packaging charges, both ways.
    - All returns require a return authorization (RA) number.
    - RA number must be legibly printed on each package of the return shipment.
    - Any return without an RA number will be refused.
    - All shipping and handling charges are non-refundable.
    - JHMAUTOSHOP is not responsible for any shops labor fees to install, mount,or rebalance your wheels and tires.
     
    Individual Products
    - Inspect all products upon receipt prior to use. 
    - Please test fit wheels prior to mounting tires; once tires are mounted, we are unable to authorize a return even if there is a fitment issue. 
    - Tires with any mileage is considered used and non-returnable
     
    Wheel and Tire Package
    - Inspect all products upon receipt prior to use.
    - Please test fit prior to mounting; once mounted to the vehicle, the wheel and tire package is non-returnable even if there is a fitment issue.
    -Once installed on vehicle, the wheel and tire package in considered used even if there is no mileage on the tires.
     
    Suspension and Other Accessories
    - Inspect all products upon receipt and make sure it is the correct parts for your vehicle. 
    - All suspension and accessories that have been installed or attempted installation in non-returnable.
    - Any returned items with signed of installation or attempted installation will be returned to the sender with no credit being issued.

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